Creating a collaborative culture in the testing world: lessons from life in a digital agency

When you’re testing in a digital agency you’re often labelled as a “third party vendor”.

Your job involves navigating multiple relationships while working across a variety of  products that you don’t own - but care for as if you do.

So how do you collaborate without overstepping boundaries?

How do you foster a caring working relationship and avoid blame culture?

And how do you ensure that quality is owned by everyone, at every stage, across the project?